Coached Agents
SystemsX Coach lets your team rehearse real conversations with a lifelike AI voice, scored by SensePlus. Practising every scenario, spotting every gap, proving they're ready. In days, not months.
Your agents are learning on your customers
Classroom training and scripted role play can only prepare an agent so far. Their first genuinely unpredictable conversations still happen with real customers, meaning early mistakes can affect customer experience, compliance and your brand.
- Slow onboarding - Agents need longer before they can handle conversations confidently
- Inconsistent quality - Ever agent begins with a different level of preparation and support
- Compliance risk - Important processes can be missed while agents are still learning
- Poor first impressions - Customers experience the mistakes that naturally come with early practice
The Solution - Realistic Voice Training
SystemsX Coach gives every agent a safe place to practise realistic customer conversations before speaking to a real customer. Choose the scenario and Coach creates a full spoken conversation with a lifelike AI customer. Agents must listen, think and respond naturally, building the skills and confidence needed for live calls.
- Choose the scenarios your agents need to master
- Choose the scenarios your agents need to master
- Experience realistic questions, objections and unexpected changes
- Analyse every completed conversation through Sense
- Give agents clear, specific feedback after every attempt
- See performance, compliance and readiness across your team
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From training scenario to confident agent.
Create the conversations your agents need to master, let them practise against a lifelike AI customer and use Sense to understand exactly when they are ready.
Choose the conversation your agents need to master.
Create a scenario around the situations your team will face, from handling objections and complaints to explaining products or regulated processes.
Practise against a customer who responds naturally.
The agent completes a full voice conversation with a lifelike AI customer. The customer listens, responds, raises objections and can move away from the expected script, giving agents experience of the unpredictability found in real calls.
Assess every practice call through Sense.
Once the conversation ends, Sense reviews it against your selected quality, compliance and customer experience criteria. The call is assessed using the same approach as a live customer interaction, creating a consistent and measurable view of performance.
Turn every conversation into focused improvement.
Agents see what they handled well, what they missed and exactly where they can improve. They can repeat difficult scenarios, apply the feedback and build confidence without placing a real customer relationship at risk.
Frequently Asked Questions
SystemsX Coach is a voice training platform where agents practise realistic customer conversations with a lifelike AI customer before handling live calls.
The AI listens and responds during a spoken conversation. It can ask questions, raise objections, express frustration and change direction based on what the agent says.
Yes. Scenarios can be created around the conversations, products and processes your agents need to master.
Once a practice call ends, Sense analyses the conversation against the selected performance, compliance and customer experience criteria.
Agents can receive a conversation summary, performance scores, compliance results, positive observations and specific development areas.
Managers can review individual calls, repeated attempts, team performance and readiness across different scenarios.
Coach starts from £125 per month. Final pricing will depend on the size and requirements of the deployment.
Let agents make their early mistakes somewhere customers never see them.
Create realistic scenarios, let your agents practise and use Sense to understand exactly when they are ready.