From every interaction.
SystemsX analyses 100% of your calls, emails and chats. Scoring every agent, understanding every customer, acting on every commitment. Within minutes.
Whether you run 10 agents or 10,000.
100%
of customer interactions analysed, not a monthly sample.
55%
of supervisor hours saved per week at World Travel Holdings
300+
team members on one platform at Hays Travel.
Trusted by customer-facing teams at
Each product is complete on its own, smart alone, powerful together. Connected, they form one loop: every interaction is measured, every customer is understood, every answer is governed, and every action is scored right back where it started. Start with One: Most customers begin with Sense. Each product you add makes the others more valuable- the Loop is an option, never an obligation.
AI scoring, compliance and coaching across 100% of your customer interactions. QA, empathy, behaviour and compliance - scored on your framework, not ours.
Structured, lasting customer profiles built from what customers explicitly tell you. Preferences, blockers, history and context- retained across every interaction.
A private, governed knowledge base that gives every team member and AI agent the same trusted answer. No hallucinations. No conflicting information.
AI agents shaped by your campaigns, queues, briefings, flows and guardrails - then scored by Sense just like a human. Accountability built in from day one.
Hear everything, not a sample. Sense scores 100% of your interactions while Intelligence captures what customers actually tell you, so quality, compliance and coaching run on evidence from every conversation.
Act from one trusted source. Knowledge gives every team and every AI the same governed answer, and goal-driven AI Agents put it to work - and every call they handle flows back into Sense to be scored exactly like a human one.
We connect to the platforms you already run. No rip-and-replace, no migration project, and no dependency on any single AI provider.
Genesys, RingCentral, NICE, Mitel, Wildix, Gamma, Salesforce, HubSpot, Pipedrive and more. Sense ingests calls directly and pushes results straight back into your CRM, no disruption to your existing setup, no rip-and-replace.
Systems X combines multiple AI models to produce the most accurate outcomes, not a single provider making every decision. Because we're not locked in, neither are you. As better models emerge, we switch. Your accuracy improves without you lifting a finger.
SystemsX is a private AI system. Your interactions, scores and knowledge live in your environment of the platform, not fed into a public AI model, and never used to train models for anyone else. The platform is also AI-agnostic, so underlying models can change without touching your data, your scoring rules, or your knowledge. For regulated businesses in financial services, healthcare, and legal, that's not a nice-to-have. It's the baseline.
"It doesn't matter how big or small the team is, it still works for you."
Sukie Rapal
Head of Digital Sales, Hays Travel
The platform is configured per business, your metrics, your compliance rules, your knowledge, so it fits the way your sector actually talks to customers. Eleven sectors, one loop.
Designed and proven in travel, booking calls scored for conversion, service and brand adherence, with both of our flagship Sense case studies run by travel businesses.
Built around:
Run different scorecards per client, campaign and brand from one platform, and prove quality to every client with evidence from 100% of calls, not a sample.
Built around:
Every required disclosure checked on every call, built for teams working under FCA expectations, with pass/fail compliance evidence behind each conversation.
Built around:
Patient and member conversations handled with care, private AI, every interaction scored for empathy and accuracy, for teams working under HIPAA and GDPR expectations.
Built around:
The short version of how the ecosystem works, and what it means for your data, your AI strategy and your first ninety days.
SystemsX is a connected AI ecosystem of four products: Sense analyses and scores 100% of your customer interactions; Intelligence builds lasting customer profiles from what customers explicitly tell you; Knowledge is your private, governed knowledge base; and AI Agents execute goal-driven conversations, scored by Sense like any human call.
Each product is a complete standalone product. Most customers start with one, usually Sense, and connect more as the value compounds. You never need all four to get started.
Traditional quality monitoring samples one or two calls per agent per month, scored manually and subjectively. Sense analyses every qualifying interaction automatically and scores it against your own frameworks, QA, Compliance, Empathy and Behaviour, rolled into a single CXS, so coaching, compliance and reporting run on evidence from 100% of conversations, with feedback landing the same day rather than weeks later.
Your data and knowledge live in a private system built for your business, not in a public consumer LLM. Knowledge is a governed, business-specific source of truth with structured libraries (Main, Storage and External), and Intelligence only captures what customers explicitly state. Your data is yours: it is not used to train public models.
No. The platform is AI-agnostic, it is not built on a single AI provider. Underlying models can change as the technology improves; your configuration, your scoring frameworks, your knowledge and your history remain. You get the benefit of better models without rebuilding your system around them.
Fast, because nothing waits on a data project. Your scoring frameworks are configured to your business (with proven defaults to start from), and analysis begins as soon as interactions flow. From the first scored calls you have transcripts, scores and coaching evidence; within the first weeks, supervisors typically stop manual call reviews entirely, at World Travel Holdings that meant 55% of supervisor hours back each week.
A 30-minute walkthrough with a specialist, shaped around your sector and use case, see the platform on real workflows. No commitment, no pricing pressure. Or talk to us about your use case.
